ABOUT US.

Humana’s Bold Goal works to improve the health of communities we serve by partnering with local entities who knew their health and economicsocial and environmental barriers first-hand. We track our progress annually using the U.S. Centers for Disease Control and Prevention’s population health tool, Healthy Days, which takes into account the whole person by measuring both mentally and physically unhealthy days over a 30-day period. This helps to show links between improved health and our combined efforts.

THE OPPORTUNITY.

More than a quarter of the U.S. population now lives alone. Loneliness and social isolation have been associated with worsening health-related quality of life (HRQOL), increased mortality and other poor health outcomes. Identifying individuals at risk for loneliness, social isolation and related outcomes allows Humana to predict health care needs and establish appropriate preventive and intervention strategies to improve members’ health.

Our Commitment.

Humana partners with the Humana Foundation and other national organizations in the “Far From Alone” campaign to address social isolation and loneliness. We’ve implemented pilots and interventions to address social determinants of health, including loneliness. Among current efforts are:

Papa “Grandkids
On-demand” Pilot

Papa Inc. connects college students, known as Papa Pals, to older adults who need companionship, assistance with house chores, technology lessons and other senior services. Given the success of a pilot in Tampa, Humana is expanding our testing of the Papa program in other regions and has added it to some MA plans

Meals on Wheels
Friendly Visitor Program

Beginning in plan year 2019, specific MA plans, including Humana, offered a meal benefit with Meals on Wheels™ for those just leaving the hospital or who had chronic conditions. This benefit not only addresses food insecurity and transportation by delivering healthy meals to members’ homes, but also addresses loneliness and social isolation by including a Friendly Visitor benefit to those who screen positive for loneliness.

Loneliness Health
Navigator pilot

In 2019, Humana collaborated with Atrium Health in Charlotte, N.C., to test a Loneliness Health Navigator pilot, to determine if we can help improve MA members’ health-related quality of life (as measured by Healthy Days) and improve outcomes while lessening health care costs.
Monday-Friday, 10am – Midnight ET Humana has partnered with the Institute on Aging to offer our members a dedicated support line if they’re feeling lonely, depressed or socially isolated. They’ll be connected with a trained professional who will offer a caring ear and host a friendly conversation.
Humana members only:
1-888-670-1361
For all adults 60 and older and 18+ who are differently-abled (non-Humana members):
1-800-971-0016