ABOUT US.
Humana Inc. is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell health care services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
THE OPPORTUNITY.
More than a quarter of the U.S. population now lives alone. Loneliness and social isolation have been associated with worsening health-related quality of life (HRQOL), increased mortality and other poor health outcomes. Identifying individuals at risk for loneliness, social isolation and related outcomes allows Humana to predict health care needs and establish appropriate preventive and intervention strategies to improve members’ health.
Our Commitment.
Humana partners with the Humana Foundation and other national organizations in the “Far From Alone” campaign to address social isolation and loneliness. We’ve implemented pilots and interventions to address social determinants of health, including loneliness. Among current efforts are:
Meals on WheelsFriendly Visitor Program
Beginning in plan year 2019, specific MA plans, including Humana, offered a meal benefit with Meals on Wheels™ for those just leaving the hospital or who had chronic conditions. This benefit not only addresses food insecurity and transportation by delivering healthy meals to members’ homes, but also addresses loneliness and social isolation by including a Friendly Visitor benefit to those who screen positive for loneliness.
Loneliness HealthNavigator pilot
In 2019, Humana collaborated with Atrium Health in Charlotte, N.C., to test a Loneliness Health Navigator pilot, to determine if we can help improve MA members’ health-related quality of life (as measured by Healthy Days) and improve outcomes while lessening health care costs.
Monday-Friday, 10am – Midnight ET
Humana has partnered with the Institute on Aging to offer our members a dedicated support line if they’re feeling lonely, depressed or socially isolated. They’ll be connected with a trained professional who will offer a caring ear and host a friendly conversation.
Humana members only:
1-888-670-1361
For all adults 60 and older and 18+ who are differently-abled (non-Humana members):
1-800-971-0016
1-888-670-1361
For all adults 60 and older and 18+ who are differently-abled (non-Humana members):
1-800-971-0016
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